Terms & Conditions

 

The following Terms and Conditions apply to all orders placed by the customer at malovedesign.com. You are instructed to read these Terms of Conditions before placing any orders. By approving an order, you confirm that you accept these Terms of Conditions. These Terms of Conditions may be updated by MA LOVE in the future 


ORDERS 

If you are below the age of 16 you must gain parental approval before submitting any order through the Web Shop. On rare occasions a certain product may run out of stock. If the missing item will not be replenished, the customer will be notified as soon as possible. MA LOVE may propose an alternative product or if that is not possible or if such alternative product is rejected may have to cancel part of or the entire order. MA LOVE reserves the right to cancel an order if fraud or similar activity, such as unauthorized use of another´s credit card, is suspected. 


RETURNS 

You have the right to cancel your purchases without giving any reason within a period of 14 calendar days after the day of delivery of the goods. The goods have to be undamaged and unused, with any labels or tags intact. The shipping cost for the return is paid by the customer. Don´t forget to mention your order number. As soon as we have received the returned items, and have been able to confirm that the requirements above are met, we will refund your payment. In case you find that an item delivered by us to you is defective you should contact Customer Service as soon as possible with a formal complaint, to get a replacement delivery or, if that is not possible, a refund. The same applies in case you identify that a product has been damaged during transportation or you identify other deviations in the delivery, e.g. that the number of items or the product model delivered is not in line with your order.  


DELIVERY 

 

We always aim at delivering your order as soon as possible. Normally orders of items in stock ship within 1-2 business days from Order Confirmation.The freight cost will be specified in the order summary before you submit your order. Please be advised that custom duty may be charged for any orders outside of Switzerland. You are asked to inspect delivered items upon delivery and report any deviations found as stated under Returns below. In case you fail to collect your products upon delivery, we reserve the right to debit you a charge to cover our cost for return freight and administration. For packages that are not cashed at your post office within 7 days, we reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

 

 

PRIVACY POLICY 

 

The personal information you forward to MA LOVE will only be used in order to fulfill the undertakings MA LOVE have and to assure you the best service. MA LOVE  will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. MA LOVE assumes responsibility for all personal information that you make available to us and does not pass on any information to a third party under any circumstances. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.

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